Last Updated: October 27, 2025

Thank you for shopping at DecorLounge.online.
We take great pride in the quality of our home décor products and want you to have a pleasant shopping experience.
If you are not entirely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns
We accept returns or exchanges only under the following conditions:

The product is damaged, defective, or incorrect upon delivery.

You notify us within 48 hours of receiving your order.

The item is unused, unwashed, and in its original packaging with tags or labels intact.

Please note: We do not accept returns for items damaged due to customer misuse, improper handling, or normal wear and tear.

2. Non-Returnable Items
The following items cannot be returned or exchanged:

Customized or personalized products

Discounted or sale items

Gift cards or promotional vouchers

Fragile décor items that have been unboxed or installed

3. Return Process
If your order qualifies for a return:

Email us at info@decorlounge.online within 48 hours of delivery.

Include your order number, reason for return, and photo proof of the issue.

Our team will review your request and respond within 1–2 business days.

Once approved, we will arrange a pickup or guide you on how to send the product back.

4. Refund Policy
Refunds are processed only after the returned item is received and inspected by our team.

Refunds will be issued through the original payment method (or via bank transfer if applicable).

Please allow 7–10 business days for the refund to reflect in your account.

Shipping or handling charges are non-refundable unless the return is due to our error.

5. Exchange Policy
If you wish to exchange a product:

Exchanges are only allowed for the same product category and price range, subject to stock availability.

If the requested item is out of stock, you may opt for a refund or store credit instead.

6. Order Cancellations
You may cancel your order within 12 hours of placing it by contacting us via email or phone.
Once the order is processed or shipped, it cannot be canceled.

7. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product:

Please take clear pictures or video as evidence.

Contact us immediately at info@decorlounge.online.

We will replace the item or issue a full refund at no extra cost.

8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:

Decor Lounge
📧 Email: info@decorlounge.online
🌐 Website: https://decorlounge.online